Privacy policy

This Site is the property of Ball Chain Manufacturing Co., Inc. (Ball Chain). Your privacy is important to Ball Chain, and we are committed to protecting and respecting the privacy of customers and visitors who use our Site.

We have developed this Privacy Policy to explain our privacy practices and procedures. Below, we describe how we use, disclose, share and store any personal data we collect from you or that you provide to us. Please take a moment to read this Privacy Policy carefully and to familiarize yourself with how we treat your personal data. We may update this Privacy Policy periodically, so please check it occasionally.

In accordance with applicable data privacy and data protection law and regulation, we have updated our Privacy Policy. Please review these updates, which provide detail about your privacy choices and your control over your personal information. Should you have any questions or concerns about your personal information, please contact us at privacy@shimmerscreen.com.

To facilitate the purchase and shipping processes, respond to quote and sample requests, and enhance the online user experience, we may ask you to provide certain personally identifiable information. We may collect information from you online when you purchase merchandise through this Site, request a quote, or request samples in order to ensure a quality shopping experience. We use an external provider to host our website, Vercel. Based in the United States, Vercel is certified under the EU–U.S. Data Privacy Framework (DPF), the UK Extension to the EU–U.S. Data Privacy Framework, and the Swiss–U.S. Data Privacy Framework and is committed to maintaining high standards of security and data protection. You can view Vercel's Data Privacy Framework certification on the official Data Privacy Framework website administered by the International Trade Administration (ITA), U.S. Department of Commerce.

We may collect the following types of personally identifiable information through this Site:

• Information You Give Us: After you provide consent, we may collect information you give us, such as your name, company name, shipping address, e-mail address, telephone number(s), and other information you choose to provide when you submit a contact form, request a quote, request samples, purchase a product, or otherwise communicate with us through this Site. If you make a purchase, we may also collect billing and shipping information necessary to process your order.
• Information We May Collect Automatically: We may automatically collect certain types of information whenever you interact with us on this Site, such as your IP address, device information, browser type, operating system, referring website, pages visited, and the date and time of your visit. This information may be collected through cookies, analytics tools, or similar technologies and may be used to help us improve the performance, security, and functionality of this Site, understand how visitors use our website, and enhance the overall user experience.
• Information We May Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:

1. Credit information that allows us to complete transactions of Ball Chain products and services;
2. Commercially available demographic and marketing information from third parties that allow us to improve our quality of service to you and inform you of products that may be of interest to you; and
3. Update delivery and address information from our shipping agents and other sources, which allows us to maintain current and accurate records to improve our quality of service for your benefit.

To foster a smooth navigation experience and for system administration, we may collect information about your computer, including your IP address, operating system and browser type. For example, this might include information related to time-stamp, the last page or product you visited and the indication that you logged in. We do that in order to:

• remember your preferences and settings, including login information, if such functionality is available;
• monitor if our website is running with the high performance we are dedicated to providing;
• let you browse between products without having to start back from the home page at each click;
• remember items you may place in your shopping cart before you decide to checkout, should such functionality be available; and
• control that your data is processed securely.

For the same reasons, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They may help us to improve our Site and to deliver a better and more personalized service.

You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of this Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to this Site. Please note that third-party websites may also use cookies, over which we have no control.

We may use information held about you in the following ways:

• to ensure that content from this Site is presented in the most effective manner for you and for your computer;
• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• to carry out our obligations arising from any contracts entered into between you and us;
• to allow you to participate in interactive features of our service, when you choose to do so; and
• to notify you about changes to our service.

Under applicable law and regulation, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods which may be of interest to you, and we may contact you about these by e-mail.

We do not sell or rent your personally identifiable information to third parties. We do not share your personally identifiable information with other third parties, except as described in this Privacy Statement. We may share your information with certain third-party service providers who help us operate this Site and provide our products and services, such as our website hosting provider, providers that process contact forms, quote requests, sample requests, customer communications, payment transactions, shipping services, and other business operations. These third parties are authorized to use your information only as necessary to provide these services on our behalf.

We also may share information when we are legally required to do so, such as in response to a subpoena, court order, investigation, legal process, or other legal proceeding. We also may share information to protect against fraud, misuse, or unauthorized use of this Site, to enforce our rights, or to protect the rights, property, or safety of our company, our customers, or others. In addition, we may share information in other limited circumstances as permitted or required by applicable law.

This Site may contain links to other Internet websites, including links to third-party websites for the convenience of users in locating information, products or services that may be of interest. If you access a third-party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Policy. It is possible that these links may be used by third parties or others to collect personal or other information about you. Ball Chain is not responsible for the privacy practices of such websites, advertisers or third parties or the content of such websites. Ball Chain does not control these third parties' use of cookies, collection of information or how they manage such information. It is your obligation to review and understand the privacy practices and policies of these other websites, advertisers and any third parties.

All information you provide to us is encrypted and stored on secure servers, using secure socket layer (SSL) technology. Any payment transactions will also be encrypted using SSL technology and will be Payment Card Industry Data Security Standard (PCI DSS) compliant. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet. When you log onto this Site or place an order, a small padlock will appear on your browser indicating that any information provided cannot be viewed by a third party. Unfortunately, the transmission of information via the Internet is not completely private or secure. Once we have received your information, we will use strict procedures and security features to safeguard personal information and protect against unauthorized access.

If you would like to review, update, correct, or request the deletion of the personally identifiable information you have provided to us through this Site, including information submitted in connection with purchases, quote requests, or sample requests, please contact us by e-mail at privacy@shimmerscreen.com. We will make reasonable efforts to respond to your request and update or delete your information, subject to any legal, regulatory, contractual, or legitimate business obligations requiring us to retain certain information.

We will only contact you by electronic means with information about goods similar to those which were the subject of a previous sale to you or where you have consented. You can opt out of receiving such communications from us at any time by e-mailing us at privacy@shimmerscreen.com.

By using this Site, you consent to our collection and use of your information as described in this Privacy Policy. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should refer back to this page for the latest information.